Shipping policy
Shipping Policy
Thank you for choosing CHENGGE TOOLS. This Shipping Policy explains our current order processing and delivery arrangements for orders placed through our online store.
Order Processing
Orders are typically processed within 2–5 business days after payment confirmation.
Processing times may vary depending on product availability, order quantity, customization requirements, or public holidays.
For OEM, private-label, customized, and bulk orders, production and delivery schedules will be confirmed separately before the order is finalized.
Shipping Destination
Our online store currently ships to customers in the United States.
For wholesale, OEM, private-label, or other international inquiries, please contact us directly so we can confirm product availability, shipping options, delivery time, and quotation details.
Shipping Cost
Standard shipping within the United States is free for orders placed through our online store.
Estimated Delivery Time
Estimated total delivery time is approximately 9–20 business days.
Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our direct control.
Tracking Information
When tracking information is available, it will be provided after the order has been processed and shipped.
Please allow some time for tracking information to become active after shipment.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Customs, Duties and Taxes
For orders placed through our online store and delivered to the United States, customers will not be required to pay additional import duties or customs clearance fees on delivery.
For international wholesale, OEM, or private-label orders arranged separately, any applicable customs duties, import taxes, brokerage fees, and other destination-related charges will be confirmed in the agreed shipping terms before the order is finalized.
Delayed or Lost Shipments
Delivery times may occasionally be affected by carrier delays, customs processing, severe weather, public holidays, or other circumstances beyond our control.
If your shipment appears to be significantly delayed or tracking information has not updated for an extended period, please contact us and we will assist with checking the shipment status.
Contact Us
If you have questions about shipping, delivery, wholesale orders, or international shipping arrangements, please contact:
CHENGGE TOOLS
Email: chen@chenggetrade.cn
WhatsApp: +86 156 0601 2241